Sales Call Transcription Analysis

Key Features

• Transcribes and analyzes sales calls in multiple formats (audio, video, text).
• Identifies key insights like reasons for sales not closing and unresolved objections.
• Generates actionable recommendations for salesperson improvement.
• Integrates with various file types such as DOCX, PDF, audio, and video.
• Provides easy-to-understand reports with detailed analysis.

Technologies Used

Challenges

Analyzing multiple formats of sales calls and extracting meaningful insights in real time was a challenge. Ensuring accuracy in sentiment analysis and extracting the right key points from conversations was also complex.

Solution

The project uses Whisper OpenAI for transcription, Langchain for process chaining, and GPT models for insight generation. FFmpeg was employed for audio and video processing to ensure smooth transcription and analysis.

Results

The system provides valuable insights for sales teams, improving their understanding of customer interactions and enabling better decision-making for closing deals.