Automatically sort, tag, and classify vast amounts of text — from customer queries and support tickets to product reviews and business documents — to streamline workflow and enhance business intelligence.
Our AI pipelines support multi-lingual, multi-channel, and multi-format input. Visualize or auto-action insights via dashboards, APIs, or notifications. Supports vertical-specific tags (eg. healthcare, eCommerce, HR, etc.).
Key Features
- ✔ Fine-grained emotion and intent classification
- ✔ Topic modeling and tag assignment for large datasets
- ✔ Real-time streaming data analytics and dashboard feeds
- ✔ Custom taxonomy and label design for your industry
- ✔ Feedback routing and priority automation in support workflows
Benefits
- 🎯 Prioritize urgent issues and optimize response flows
- 🎯 Surface hidden trends, competitor moves, or priority customer needs
- 🎯 Enhance compliance, risk, or quality management
- 🎯 Integrate insights with BI, CRM, or workflow automation tools
- 🎯 Enhanced customer satisfaction and loyalty, improved products and services
- 🎯 Data-driven decision-making, and identification of market trends and innovation opportunities
Real-World Use Cases
- Customer Review Analysis and Report generation
- Support ticket categorization and triage
- Customer email/feedback/complaint sorting and escalation
- Product/service review mining for feature request analysis
- HR or legal document classification for compliance
