Sales Call Transcription Analysis

Key Features

• Transcribes and analyzes sales calls in multiple formats (audio, video, text).
• Sentiment, objection & intent mining; action item extraction.
• AI coaching tips and talk-time/balanced speaking metrics.
• Voicebot/IVR integration for routing, pre-qualification, and post-call summaries.
• DOCX, PDF, YouTube inputs; exports to CRM.

Technologies Used

Challenges

Latency-sensitive STT, accurate diarization in overlaps, and robust detection of nuanced objections.

Solution

Optimized Whisper inference, prompt-tuned LLMs, and structured analytics with LangChain; WebSocket/Twilio for low-latency voice.

Results

Higher close rates and shorter cycles via consistent analysis, faster follow-ups, and on-call guidance.